How easy is it to move from one subscription bureau to another?
It’s simple when you know how, and that’s where we come in to guide you every step of the way. Moving to a new subscription bureau is all about careful timing and planning. This includes allowing for the notice period with your existing bureau and factoring in the time required for a bulk change if the Direct Debit Service User Number (SUN) isn’t under your ownership.
A bulk change typically takes 6–8 weeks, and incorporating this into your transition plan is key. Rest assured, this is a standard process, and we have years of experience managing smooth transitions like these.
Key Considerations When Switching
Notice Period: What is the notice period required by your existing bureau?
Transition Date: When would you like to begin working with Warners Group Publications plc?
Direct Debit SUN Ownership: Do you have your own Service User Number (SUN) for Direct Debits, or does it belong to your current bureau?
Continuous Card Payments:
Do you process continuous card payments?
What payment platform are these managed on?
Does the login for this platform belong to your current bureau, or is it under your account?
Using Warners Group Publications payment Facilities: Would you like to use our Direct Debit SUN and account for processing card payments? We offer this facility, and many new and existing publishers take advantage of it.
Your account manager at Warners Group Publications Natalie Smith, will discuss the plans to move in more detail. Gathering everything we need to know about your subscription offering, to enable us to brief our Customer Service team on the take on.
Although this might sound like a lot, it isn’t, as your dedicated account manager, Nat will take the hassle out of this.
What is a direct debit bulk change?
A bulk change occurs when you switch from one Direct Debit Service User Number (SUN) to another. This process can be classified into two types:
Partial Bulk Change: This applies when your current SUN handles Direct Debits for both your organisation and other clients.
Full Bulk Change: This applies when your current SUN exclusively handles Direct Debits for your organisation.
The bulk change process typically takes 6–8 weeks to complete. If you were transitioning to Warners, we would work closely with you and your current bureau to coordinate important dates. This includes determining the last processing date for your existing Direct Debits and agreeing on the first claim date for us.
Information Required by Warners
To initiate the bulk change, we would need the following details:
Contact email and phone number of the person managing your Direct Debits.
Company name and address associated with the current SUN.
The SUN (Service User Number) used for your current Direct Debits, along with the associated company name.
The total number of Direct Debit records being transferred.
Bulk Change Process
Once this information is provided:
We will complete the necessary bulk change forms and send them to your existing Direct Debit provider for completion.
The original forms must be signed and returned via post. This ensures that we hold the signed original, which we will then forward to our Sponsoring Bank once the bulk change process is finalised.
After the bulk change is complete and the data has been successfully imported from the previous bureau into our system, we will notify all Direct Debit customers via email or letter, in compliance with the Direct Debit Guarantee. This communication will inform them that Warners Group Publications plc will now be collecting payments on your behalf, specify the payment amount, and confirm the next claim date.
To personalize this notification, we will request a brief sales message from the publisher, which can include details about upcoming issues or other relevant updates to engage the customers.
What are your call centre opening times?
Our call centre is opening Monday – Friday 8.30am – 6pm, Saturday 9-5pm and bank holidays (all except Christmas and New Year) 9-3pm.
What Subscription services do you offer?
Our customer service team will take phone calls, answer any customer emails that come into the department, processing postal processing, and return magazines.
We have a data solutions team who will run your print figures, mailings, providing reporting and bespoke data requirements.
Digital uploading and administrative services
Integrated website shopping cart solutions for seamless website ordering
Custom print, digital and social media marketing services
Personalised mailers and reader surveys
Storage and fulfilment solutions
If you’re looking for something that isn’t on the list, don’t worry, Warners Circulation Solutions offer a taylored approach and will work with you to match your needs.
We’d love to hear from you. Give Nat a call on 07720 739674, she’ll be happy to answer your questions and talk through how we can help.
Prefer to email? No problem, drop us a line at [email protected] and we’ll get back to you as soon as we can.
